Shipping, Returns and Payment
These policies apply to orders placed at bertolibeauty.com. The official versions are the store's shipping policy and refund policy.
Shipping
| Item | Detail |
|---|---|
| Where it ships | The published policy says the United States only |
| Standard shipping | Free to all US states |
| Expedited shipping | $12.00 for 2-day delivery |
| Carrier | USPS |
| Processing time | 48 hours |
| Delivery time | 2–5 business days after shipping (longer during holidays or restocks) |
| P.O. boxes and APO/FPO | Yes; delivery may take longer |
| Order changes | Email support@bertolibeauty.com as soon as possible; changes are not guaranteed |
| Order status | Log in to your account at bertolibeauty.com, or use the tracking link in the shipping confirmation email |
30-day risk-free guarantee
If you are not completely satisfied for any reason, contact customer care within 30 days of purchase. They will arrange a return and refund the purchase price to your card.
How to return a product
- Fill in the return request form.
- Email it to support@bertolibeauty.com.
- Customer care replies within 48 business hours. Once the return is approved, you receive an RMA number by email.
- Send the product, even partly used, in its original packaging with the RMA number inside, to: Bertoli Beauty Customer Care, 350 W. Venice Ave., #1081, Venice, FL 34285, USA.
- The refund goes to the original card within 48 business hours of the return arriving, and you receive a confirmation email.
Shipping costs are not refunded, and the customer pays return shipping. For items over $50 the brand recommends a tracked or insured service, because a return lost in transit cannot be refunded.
Exchanges
Unopened, unused products can be exchanged for a different Bertoli Beauty product. Use the same form and email; customer care replies within 48 business hours with an RMA number. Send the product with the RMA number written on the box to the address above. The exchange ships within 48 business hours of arrival.
Damaged items
If an order arrives damaged, email the return request form and a photo of the damaged package to support@bertolibeauty.com. Once approved, a replacement ships within 48 business hours, with a tracking number by email.
Not returnable
Gift cards.
Payment
Visa, Mastercard and American Express. Shop Pay Installments is available at checkout. Duplicate pending charges normally clear on their own within a few days. If one does not, email support@bertolibeauty.com with a screenshot.